Returns & Refund Policy

At Velori, we work with trusted suppliers to bring you quality fashion jewelry. In the rare case that something goes wrong with your order, we've got you covered.

Damaged or Incorrect Items

If your item arrives damaged, defective or is not what you ordered, please contact us within 7 days of receiving your order at support@velori.com with your order number and photos of the issue. We will open a dispute with our supplier on your behalf and arrange a replacement or refund.

Wrong Item Received

If you received the wrong item, contact us immediately and we will resolve it through our supplier as quickly as possible.

Please Note

• We do not accept returns for change of mind.
• All claims must be raised within 7 days of delivery.
• Refunds or replacements are subject to supplier dispute resolution and may take 7-14 business days.

For any issues, email us at support@velori.com with your order number and we'll take care of it.